Shipping Policy

At Juice on the Loose we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 1:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discreetly for your security. Backordered items will ship as soon as they become in stock.

We offer various Canada Post shipping options all across Canada. Shipping rates are calculated on the checkout page. A delivery estimate will be shown on the checkout page.

 

Proof of Age Required

We utilize Canada Post's Proof of Age (19+) option on every single package, no exceptions.

Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.

Any fees associated with packages that are returned to sender because Proof of Age was not able to be determined, will NOT receive a refund.

We cannot remove this option, even if you have already been verified to be of age. - Every package leaving our facilities will require to be age verified, in accordance with Canadian law. Only the person named in the "Shipping" fields can pick up the package. Canada Post will NOT release the package to anyone else

 

Order Processing

We process all in-stock orders 7 days a week (excluding Canadian holidays).

Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

Typically, In-stock orders placed before 1:00 PM EST will go out the same day.

 

 

 

Carrier Restrictions

Canada Post do not deliver packages on Saturday or Sunday, or major Canadian holidays.

Currently we only ship using Canada Post, we are unable to use FedEX, DHL or any other shipping carrier.

 

Tracking

Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout.

Please check your email's "spam" folders if you did not receive a tracking number

You may also find & view all tracking information directly by logging in to “My Account.”

Canadian customers can track their packages using http://www.canadapost.ca 

 

Order Changes & Cancellations

Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.