Everyone’s needs are different! If you are in an area that has a Juice on the Loose location, your best bet will be to stop by the store and let one of our staff help get your started. If not, you can message us on Facebook, email us, or give us a help and we’ll do our very best to help you!
The likeliest scenario is that you need to replace your coil head, most pre-built coils deteriorate over time and will “burn out.” When in doubt, swap the coil out!
Yep! That’s the sound of your atomizer heating up the juice and turning it into vapor.
All vaporizers operate using the same principles: a battery sends power to the atomizer, the atomizer heats up and causes the substance known as “e-liquid” or “juice” to heat up, and turn into vapor.
We do our very best to fulfill orders placed before 1:00 PM EST the same day, orders received after 1:00 PM will be fulfilled the following day. In certain cases, this may take longer.
As long as we haven’t begun processing your order, you are able to cancel it. More information is available in our Shipping Policy and Returns Policy.
: The quickest way to resolve an issue regarding an order is to send us an email with your order number to orders@juiceontheloose.ca so that we can start working on a solution.
Use one of the methods found in the Contact Us section! We’re always happy to hear from you.
Check out the Contact Us section and pick which way you’d like to get a hold of us to ask your question!