Juice On The Loose offers two delivery options.
- Shipping through Canada Post at a flat rate of $9.99 to Ontario locations. This is typically a two day service. We accept Visa or Mastercard.
- We also offer a local one hour delivery service to Sudbury residents at a flat rate of $4.99. This option will appear at checkout should your postal code fall within our delivery area. We accept Visa, Mastercard or COD.
All Local Deliveries should be placed after 11am and before 7pm Monday - Friday after 11am and before 5pm Saturday after 11am and before 3pm Sunday
As part of our focus on customer service, please feel free to contact us should you have any questions.
Questions concerning sub-ohming should be directed to
Thank you for considering us, we look forward to serving you in the future.
Shipments and returns
Customer service is a top priority at Juice On The Loose. You may return defective items within 14 days of received by date as indicated by your tracking information. Our policy covers any manufacture defective items, dead on arrival items and items that do not appear as listed on the website.
Items damaged by misuse or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items.
Our returns policy excludes cartomizers, tanks, ejuice and atomizers. Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s), please return the merchandise within 14 days from the shipped date to our Returns address after contacting us.
Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item, this goes for starter kits and items that come as sets. This includes the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
Mail your online returns to the following address: We recommend using a carrier service that provides tracking.
Juice On The Loose
765 Barrydowne Rd. unit 102
Sudbury On. P3A 3T6
More Questions? Call us at: 705-222-4242